Shipping Policy

Salvation Tea ("we" and "us") is the operator of www.salvationtea.com("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1.GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2.SHIPPING COSTS

We offer a flat shipping rate of $10.50(CAD) worldwide and free shipping all over India. Payment for shipping will be collected with the purchase.

3.RETURNS

Return Due to damaged or unfit for consumption.

Salvation Tea will happily accept returns due to damaged or unfit for consumption.as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging.

Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. For any loss or damage to the products suffered during the transit, it is agreed that the purchaser shall be solely responsible for the same.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

Salvation Tea will refund the value of the goods returned but will NOT refund the value of any shipping paid. The liability of Salvation Tea shall not exceed the amount of the product purchased by the user or customer, requesting a refund.

4. DELIVERY TERMS

4.1 Our distribution center in Darjeeling, India, processes orders 6 days a week, excluding statutory holidays in India.

Once your order is confirmed, we’ll process it in 1-3 days. Then, it’s into the capable hands of our carriers!

Our order usually takes

2-4 working days - India
7-8 working days - Worldwide

Our carriers deliver Monday through Friday only.

Please Note: Delivery time may be affected by various know and unknown reason.

4.2 Change Of Delivery Address

The customer or user must ensure that the delivery address is mentioned correctly and with all requisite details, at the time of placing the order. However, in case of change of delivery address requests, we will endeavor to change the address at any time before the order has been dispatched.

The user or the customer acknowledges Salvation Tea is offering the service for change of delivery address only for the convenience of the user or customer, without charging any additional fee or consideration for the same. Salvation Tea shall not be responsible in any manner for any discrepancy, delay, or failure of service for a change of delivery address.

4.3 Items Out Of Stock

In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await the restocking of the back ordered item or if you would prefer for us to process a refund.

4.4 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. The user or the customer understands that Salvation Tea engages third-party services for shipping and the duration of such delivery time shall depend upon various factors.

5.TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6.PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. While Salvation Tea shall endeavor that no inconvenience is faced by the user or customer and the damaged products, Salvation Tea does not assume any liability in case of damage of product during the transit.

7.DUTIES & TAXES

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country.

8. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. INSURANCE

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. CUSTOMER SERVICE

For all customer service inquiries, please email us at support@salvationtea.com